Property management emergency

A property management emergency is a drainage emergency coordinated by a managing agent for blocks of flats, leasehold estates and commercial developments. The agent typically holds out-of-hours contact details for approved framework contractors and dispatches on behalf of leaseholders or the freeholder. Across Greater London, managing agents are common in Camden, Westminster, Hackney, Islington and modern regeneration areas. Before the engineer arrives, the agent should confirm the source of issue (shared drainage versus individual demise), authorise spend within delegated limits, and inform affected leaseholders. The service includes attendance, temporary control, full fix where within budget, and a written report supporting cost recovery from buildings insurance or service charge. Agents should hold detailed as-built drainage drawings, lease schedules clarifying responsibility boundaries, and contractor framework arrangements with agreed response times.