Flood response service

A flood response service provides specialist intervention for property flooding events, whether from internal failures (burst pipes), external drainage surcharge (combined sewer overflow) or surface water events. Across Greater London, flood response is concentrated in low-lying areas and properties on combined sewers including parts of Hackney, Tottenham and Westminster. Before the engineer arrives, occupants should isolate electrical circuits at the consumer unit if water threatens sockets, turn off the water supply if leakage is suspected, move valuable items above flood level and document the event with photographs. The service includes pump-out of flood water, identification of source, temporary or full repair, and decontamination where sewage is involved. Buildings insurance typically covers flood response, with loss adjusters requiring contractor reports detailing cause and works carried out.