Insurance claim drainage report

An insurance claim drainage report is a detailed written report supporting a drainage-related insurance claim, typically required by the loss adjuster before settlement. The report should include a description of the issue, CCTV survey footage and report referencing WRc Manual of Sewer Condition Classification, photographs, identification of probable cause (accidental damage, root ingress, collapse, freeze), and recommendations for repair. Across Greater London, claim reports are required for sewage flooding, drain collapse, burst pipe and pump station failure claims. Before commissioning, occupants should keep all flood-affected materials accessible, document with photographs, and not dispose of evidence. The service includes site assessment, CCTV survey, photographic evidence collection, and a written report compliant with insurance industry standards. Reports typically influence settlement value and any apportionment between insured and policyholder.